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Guest Booking Policy

  • You are accepting our terms and conditions when you make and confirm this booking.  Management reserves the right to cancel any booking made that does not comply with these conditions.  Breaches of these conditions during your stay may result in loss of security bond and/or immediate eviction.  

  • 20% deposit at time of booking with balance payable 8 weeks in advance.  Reservations made within 8 weeks, full payment at time of booking. Cancellations within 8 weeks of arrival are non refundable unless The Penthouse is resold. Cancellations outside of 8 weeks will incur a 10% cancellation fee. Date changes on existing bookings can be requested and will be at the discretion of management. Deposits may be transferred to another booking provided amendment is at least 8 weeks prior to arrival and subject to availability at the time of amendment.  A security bond of $1000 is required to be processed as a pre-authorisation on your nominated credit card on day of arrival. Payments can be made via visa or mastercard. 

  • Number of guests staying must not exceed 8 regardless of age - excluding infants under 2 years in a cot. 

  • Check-in is available from 2.30pm on the day of arrival. 

  • Check out is by 9.30am on your day of departure. 

  • Keys will be available at the property upon arrival. You will be provided with directions to the property and details of the key location and/or access code via email on the day of your arrival. 

  • You are required to have this information with you in order to access the property. 

  • If you are travelling from overseas please either provide a local phone number or ensure your international mobile is set to roaming, ensuring you have contacted the property manager 24hrs prior to arrival. This will assist us to contact you if required during your stay. 

  • Excessive noise, parties and functions are not permitted, as they can cause disruption to in-house and nearby residents. It is on this basis that The Penthouse has a strict ‘No Party Policy’. There is a penalty fee of at least $1000 if complaints are received from the neighbouring residents and/or properties. If excessive noise, parties or functions have taken place, the total of your security bond will be forfeited and guests may be evicted. We request you respect all other house guests and keep noise at an appropriate level concluding at 10pm. This property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period. In accordance with our ‘No Party Policy’ 

  • The entire property including common areas is non-smoking. Additional charge of up to $500 will apply for additional cleaning and deodorising. 

  • Pets of any type are not permitted. 

  • The booking tariff is inclusive of all cleaning and linen costs, credit card fees and booking fees where applicable. 

  • Initial toiletries & consumables are supplied on your arrival, additional supplies can be purchased from a local supermarket. 

  • If your stay is longer than 8 days, you will receive a mid stay linen change and if you are staying for 13 nights or more you will receive a service clean. 

  • We understand that accidents do happen. Please inform management so we can rectify the problem as soon as possible. If you find anything wrong, not working or missing on arrival please contact management who will be happy to assist. In the event that management locate damages to the apartment after your departure your security bond will not be refunded and if major, charges will apply for replacement or fixing damaged property. 

  • Lusso is a small residential complex and appreciate consideration of others living onsite. Guests’ actions, conduct and safety are the responsibility of the guests. The management and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the manager and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. 

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